ANES Operations Panel
From marketplace orders to WhatsApp customer support, in one panel.
Operations software for online stores selling on Trendyol and ikas: orders, picking, packing, shipping labels and customer messaging in a single screen. Teams only see their own work, and every step is recorded with a timestamp.
Request a demoFeatures
Customer messages in your team's inbox
The store connects its own WhatsApp Business account to the panel through Meta's official onboarding flow. The account, phone number and customer data stay in the store's own Meta Business Portfolio; the connection can be removed at any time.
The "Connect WhatsApp" button opens Meta's own window. The store signs in with its own account and selects its number. The existing WhatsApp Business app keeps working on the phone.
When a customer writes, a welcome menu appears; the chosen topic goes to an available agent in that department. If nobody is available, the conversation waits in the "unassigned" list.
Agents reply from the panel or the phone; sent, delivered and read status is shown for every message. The 24-hour reply window is tracked on screen.
How is data handled?
- Message content, sender name and phone number are processed only to show them to the store's support team and to send replies.
- Data is not used for advertising, profiling or model training, and is not shared with third parties.
- Access tokens are stored encrypted on the server. Images and documents are fetched from Meta's servers only when viewed.
- Retention follows the store's own policy; deletion requests are fulfilled within 30 days.